Troubleshooting

Find your symptom below. Keep the name, BagID or operation identifier available when checking an action.

My name or site is missing

Check the connected wallet and active filters. For a child name, check its parent-resolver status.

Recently transferred or minted NFTs may need time to appear in the index.

Transaction submitted but nothing changed

Check the transaction's status, then refresh the affected name or resource. Indexing can take a moment after submission.

If submission is uncertain, check the existing transaction before sending another. For paid Storage, look at the provider's download/proof state as well as the payment status.

My website shows old content

Check the active version and open the release-aware URL supplied by the app. Confirm that the name points to the intended site or BagID.

If several names share a site, check its domain attachments too.

Upload or import failed

Compare your files with the upload limits. For a website, check the root index.html and asset paths. For a Bag import, check download peers and available quota.

Information to include in a report

Include the interface, resource identifier, action, approximate time and visible error. See security for information to leave out.